{"id":15847,"date":"2022-03-07T17:11:41","date_gmt":"2022-03-07T16:11:41","guid":{"rendered":"https:\/\/fondu.store\/ruecksendung-und-reklamationen\/"},"modified":"2026-03-02T12:48:33","modified_gmt":"2026-03-02T11:48:33","slug":"ruecksendung-und-reklamationen","status":"publish","type":"page","link":"https:\/\/fondu.store\/de\/ruecksendung-und-reklamationen\/","title":{"rendered":"R\u00fccksendung und Reklamationen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243; css=&#8221;.vc_custom_1646660597287{margin-top: 0px !important;padding-top: 0px !important;background-color: #eeece9 !important;}&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1646676737559{padding-top: 0px !important;}&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;62441a69bda1b&#8221; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MjQ0MWE2OWJkYTFiIiwic2hvcnRjb2RlIjoidmNfY29sdW1uX2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; wd_z_index=&#8221;no&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;3\/5&#8243;][vc_empty_space height=&#8221;10px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1656509385132{margin-top: 18px !important;margin-bottom: 0px !important;padding-bottom: 18px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000; font-size: 16px; letter-spacing: 0.1em;\">R\u00fccksendung und Reklamationen<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1656509392752{padding-right: 5% !important;padding-left: 5% !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: #757069; font-size: 14px; letter-spacing: 0.02em;\">HINWEIS!<br \/>\nAchten Sie darauf, das Produkt im Beisein des Kuriers auspacken!<br \/>\nIm Falle einer Besch\u00e4digung des Erzeugnisses muss ein Schadensbericht erstellt werden, indem das Kurierformular ausgef\u00fcllt wird.<br \/>\nDas Vers\u00e4umnis, einen Schadensbericht einzureichen, f\u00fchrt dazu, dass die Marke Fondu Furniture die Kosten f\u00fcr die Reparatur oder den Ersatz des Produkts nicht \u00fcbernimmt.<\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;62441a6feae80&#8243; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MjQ0MWE2ZmVhZTgwIiwic2hvcnRjb2RlIjoidmNfY29sdW1uX2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; wd_z_index=&#8221;no&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243; css=&#8221;.vc_custom_1646672025063{margin-bottom: 80px !important;}&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1646671991411{margin-top: 10px !important;padding-top: 0px !important;}&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;62441adb38ebf&#8221; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MjQ0MWFkYjM4ZWJmIiwic2hvcnRjb2RlIjoidmNfY29sdW1uX2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; wd_z_index=&#8221;no&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;3\/5&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1772452110820{padding-right: 5% !important;padding-left: 5% !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #757069; font-size: 16px; letter-spacing: 0.02em;\"><strong>R\u00fccksendung<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #757069; font-size: 14px; letter-spacing: 0.02em;\">Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschlie\u00dflich der Lieferkosten (mit Ausnahme der zus\u00e4tzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, g\u00fcnstigste Standardlieferung gew\u00e4hlt haben), unverz\u00fcglich und sp\u00e4testens binnen vierzehn Tagen ab dem Tag zur\u00fcckzuzahlen, an dem die Mitteilung \u00fcber Ihren Widerruf dieses Vertrags bei uns eingegangen ist. F\u00fcr diese R\u00fcckzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der urspr\u00fcnglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdr\u00fccklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser R\u00fcckzahlung Entgelte berechnet. Wir k\u00f6nnen die R\u00fcckzahlung verweigern, bis wir die Waren wieder zur\u00fcckerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zur\u00fcckgesandt haben, je nachdem, welches der fr\u00fchere Zeitpunkt ist.<br \/>\nSie haben die Waren unverz\u00fcglich und in jedem Fall sp\u00e4testens binnen vierzehn Tagen ab dem Tag, an dem Sie uns \u00fcber den Widerruf dieses Vertrags unterrichten, an uns zur\u00fcckzusenden oder zu \u00fcbergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden. Wir tragen die Kosten der R\u00fccksendung der Waren. Sie m\u00fcssen f\u00fcr einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Pr\u00fcfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zur\u00fcckzuf\u00fchren ist.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #757069; font-size: 14px; letter-spacing: 0.02em;\">Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns FONDU SP. Z O.O., Aleje Jana Paw\u0142a II \/ 27, 00-867 Warszawa, E-Mail: office@fondu.pl, Tel: +48 533 101 949 \u00fcber Ihren Entschluss, diesen Vertrag zu widerrufen, mittels einer eindeutigen Erkl\u00e4rung (z. B. ein mit der Post versandter Brief oder E-Mail) zu informieren. Sie k\u00f6nnen das Muster-Widerrufsformular verwenden, es ist jedoch nicht obligatorisch.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #757069; font-size: 14px; letter-spacing: 0.02em;\">Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung \u00fcber die Aus\u00fcbung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden. Der Betrag wird innerhalb von 14 Tagen nach Erhalt der unbesch\u00e4digten Ware auf Ihr Konto \u00fcberwiesen.<br \/>\n<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;]<div id=\"wd-622638d3f1ed0\" class=\" wd-rs-622638d3f1ed0  wd-button-wrapper text-center\"><a href=\"\/wp-content\/uploads\/2022\/03\/odstapienie-od-umowy.pdf\" title=\"\" class=\"btn btn-scheme-light btn-scheme-hover-light btn-style-default btn-style-rectangle btn-size-default fondu-wspolpraca__btn--white\">R\u00fccksendeformular<\/a><\/div>[vc_empty_space height=&#8221;50px&#8221; woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1656509422394{padding-right: 5% !important;padding-left: 5% !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #757069; font-size: 16px; letter-spacing: 0.02em;\"><strong>Reklamationen<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #757069; font-size: 14px; letter-spacing: 0.02em;\">Innerhalb von 7 Tagen nach Erhalt der Sendung sollen alle Produkte gepr\u00fcft werden und wir sind \u00fcber etwaige M\u00e4ngel bzw. Fehlmengen zu informieren. Alle M\u00f6bel, die als besch\u00e4digt geliefert werden, werden von uns ersetzt und fehlende Elemente m\u00f6glichst schnell nachgeschickt. <\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;62441ae347f96&#8243; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MjQ0MWFlMzQ3Zjk2Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uX2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; 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