Returns and Complaints
It is necessary to unpack the product at the courier!
In the event of damage to the product, a destruction report should be drawn up – by completing the courier’s form.
No protocol of destruction – results in the lack of coverage of the costs of repair or replacement of the product by the Fondu brand.
We believe that the products we have created will perfectly match your space. However, should you decide to return them, you can withdraw from the sales agreement within 15 days from the day you received the furniture. The returned product should be undamaged, properly secured for the duration of transport, and in its original packaging. The client is responsible for the logistics concerning the return and is charged with the costs of delivery.
Regarding orders for furniture with customised dimensions, colours, or materials, making a return is not possible. Such products are made to order for the individual client, as a result of which, it cannot be sold again.
To exercise the right to withdraw from the contract, you must inform us FONDU SP. Z O.O., ul. SHARE 5C; 62-510 KONIN, e-mail: firstname.lastname@example.org, tel: +48 787 026 655 about your decision to withdraw from this contract by way of an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the model withdrawal form, but it is not obligatory.
To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract. The funds will be transferred to the customer’s account within 14 days from the date of receipt of undamaged goods.
After receiving the parcel, all products must be checked within 7 days and any potential omissions or defects must be reported to us. We will exchange all pieces of furniture which have arrived damaged, or send you the missing elements as soon as possible.