/  Returns and Complaints

Returns

We believe that the products we have created will perfectly match your space. However, should you decide to return them, you can withdraw from the sales agreement within 50 days from the day you received the furniture. The returned product should be undamaged, properly secured for the duration of transport, and in its original packaging. The client is responsible for the logistics concerning the return and is charged with the costs of delivery.
Regarding orders for furniture with customised dimensions, colours, or materials, making a return is not possible. Such products are made to order for the individual client, as a result of which, it cannot be sold again.

 

If you intend to make a return, it is necessary to notify our customer service department by sending an email to: office@fondu.pl. It is also essential to attach the filled-in product return form.

Complaints

After receiving the parcel, all products must be checked within 7 days and any potential omissions or defects must be reported to us. We will exchange all pieces of furniture which have arrived damaged, or send you the missing elements as soon as possible.